Canadian Information Centre for International Credentials
C
CICIC Assist
Information and referral
Assistant
Phone
Inbox
Settings
Knowledge base
Accessibility
Sign out
EN
FR
Service settings
Disclosure (English)
Divulgation (français)
Brand name
SLA uptime target
Retention (days)
Data Processing Agreement on file
Confidence thresholds
Proceed at or above
Clarify from
Escalate below
Escalation hooks
DECISIONAL — decisional question
LOW-CONF — low confidence
CALLBACK — callback request
RBAC — tier gate
VOICE-TRANSFER — voice transfer
MANUAL — officer requested
Subprocessors
Save settings
Apply retention